Your Responsibilities: A Guide to Restoration Insurance Claims in Collierville, TN | Leading Remediation Tennessee

When your Collierville, TN home is hit by a disaster, your first call should be to 911 (if needed) and your second should be to Leading Remediation Tennessee. Your third call will be to your insurance company. Filing a claim can be stressful, but as a homeowner, you have responsibilities. Understanding your "duties after a loss" is key to a smooth claim. As your restoration partner, we help you meet these obligations.

Need help with a restoration claim in Collierville, TN? Call Leading Remediation Tennessee 24/7.

A Homeowner's Guide to Your Duties After a Loss

Your insurance policy is a contract. It states that you must perform certain duties to be covered for a loss. Here is what you need to do, and how Leading Remediation Tennessee helps.

• 1. Your Duty to "Mitigate Damage"What it means: You are required to take "reasonable steps" to prevent the damage from getting worse. A burst pipe that floods your basement cannot be left for three days—that's negligence.How We Help: This is our primary function. Calling Leading Remediation Tennessee at (833) 541-0100 for 24/7 emergency service is your primary act of mitigation. We immediately extract water, board up windows after a fire, or set up containment, proving to your insurer that you acted responsibly.
• 2. Your Duty to Document the LossWhat it means: You need to show proof of the damage. This includes taking photos/videos and creating an inventory of damaged items.How We Help: This is overwhelming for a homeowner. Our team takes over. We use thermal imaging, moisture logs, and professional photo documentation. We create a detailed, itemized inventory of all non-salvageable items, complete with a valuation, that your adjuster needs.
• 3. Your Duty to Provide AccessWhat it means: You must allow the insurance adjuster reasonable access to inspect the damage.How We Help: We will meet your adjuster on-site at your Collierville, TN home. We can walk them through our damage report, show them our moisture readings, and explain, as a certified expert, why certain materials must be removed. This advocacy is invaluable.
• 4. Your Duty to Protect the PropertyWhat it means: You must protect the property from further damage (like theft or weather) after the initial event.How We Help: Our 24/7 emergency fire damage service includes boarding up broken windows and doors and tarping damaged roofs to secure your Collierville, TN property, fulfilling this requirement.